Shipping policy
Orders will be shipped using the Royal Mail UK. Please get in touch with us directly to make any separate arrangements (e.g. expedited shipping guaranteed by a particular date/different carriers e.g. UPS/Fedex/DHL). We strive to ship orders within 1-3 business days from the time we receive the order and all payments have cleared. Transit times can vary based on location and the current COVID-19 situation and Yemen's Houthis war may cause significant delays. We thank you in advance for your patience and support during these trying times. We will do our best to guarantee you a timely delivery. Any extra shipping fees will be refunded after being sent.
Domestic Shipping: Orders have a flat fee of 5.5 pounds within the UK.
European Shipping: Orders have a flat fee of 14.99 pounds to European countries.
International Shipping: Orders have a flat fee of 24.99 pounds overseas.
For international orders: Upon clearing customs, the package(s) may be transferred to your destination country's appropriate postal carriers and service providers. Our automated shipping system calculates shipping costs based on the destination. One order will only require one shipping cost as all items will be packed into the same box. If there are any discrepancies, we will get in touch with you directly via email to arrange a solution. International Shipments often require extra padded packaging to ensure the safe delivery of your items and is reflected in the flat rate shipping cost quoted at checkout.
** Transit times can vary based on location and the COVID-19/Yemen's Houthis war situation may cause significant delays. We thank you in advance for your patience and support during these trying times. We will do our best to guarantee you timely deliveries and will be in touch directly via email if any circumstances prevent shipment processing.
Customs Duty, Taxes, VAT, Brokerage Fees
All international shipments worldwide will go through the appropriate customs/duty inspections upon arrival in your destination country. Before placing an order, check with your local post office or government resources for information on shipments originating from the USA. There may be a maximum value of goods for which you won't be charged any customs/duty or taxes. If the value exceeds any limits, you may have to pay additional duties and fees at the time of delivery. Typically you will be contacted to arrange payment for any fees before the goods can be cleared for local delivery. Potterly studios will not be held responsible for any packages held in customs, or for any customs, duty, or brokerage fees owed. If you refuse a shipment, we may not be able to issue a full refund. It is your responsibility to understand your local / government policies before making purchases in our shop.
Freight Forwarding Companies
We will not be held responsible for delayed/lost shipments due to using any freight forwarding service. Use these services at your own risk.
Tracking / Order Status
Orders are generally processed and shipped from Edinburgh, UK during business hours (Monday - Friday, 9:00 A.M. to 1:00 P.M.). Orders placed over the weekend or during a major holiday typically will be shipped the following business day. Once your order has been shipped, you will receive an email with the order and tracking information. In certain cases, it may take up to 48 hours to see movement on the carrier's website, especially for International orders.
If you have any questions/concerns regarding our shipping policies, please send an email to info.potterly.studios@gmail.com.